Shipping policy
Processing time
Orders are packed and sent within 3–5 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday start processing the next business day. If processing will take longer, for example around major holidays, we'll say so on the site before you order.
If something holds up your order and we can't ship it on time, we'll email you a new shipping date, and you can choose to wait or cancel for a full refund. If you cancel, we'll refund you through PayPal within 7 days.
Delivery times and rates
| Destination | Standard (7–14 business days) | Express (5–8 business days) |
|---|---|---|
| United States | $4.99, free on orders $80+ | $19.99 |
| International | $9.99, free on orders $80+ | $19.99 |
All prices and shipping rates are in US dollars (USD). Free standard shipping applies when your order adds up to $80 USD or more after any discount code, before shipping and taxes.
Delivery times are counted from when your order ships, which is after the 3–5 business days of processing. So from the day you order, Standard usually takes about 10–19 business days in total (roughly 2–4 weeks), and Express about 8–13 business days. Express speeds up delivery, not packing. All times are estimates, not guarantees.
Order emails and tracking
Right after you order, you'll get an order confirmation email. Every order ships with tracking: when it ships, you'll get another email with your tracking link (one for each package, if your order comes in more than one). It can take a few days for the first tracking update to show, so don't worry if the link says "not found" at first.
Checked out with PayPal? Your order emails may go to the email address on that PayPal account. If you used someone else's PayPal, like a parent's, ask them to check their inbox. Can't find an email? Check your spam folder, or email us and we'll resend it.
Where we ship
We ship to the United States and 45 other countries, including Canada, Mexico, the United Kingdom, Australia, Japan and most of the EU. You'll see whether we ship to your address, and the exact rate, at checkout.
Shipping to a PO box or a US military address (APO/FPO/DPO)? Please email us before you order, so we can check our carriers can deliver there.
More than one package
If you order several items, they may arrive in separate packages on different days, each with its own tracking link. That's normal, and you won't be charged extra.
If something sells out
Once in a while, an item sells out after you've ordered it. If that happens, we'll email you and refund that item in full, or help you pick something else if you'd rather. The rest of your order will still ship as normal.
Customs, duties and taxes
Our items ship from overseas suppliers. Depending on where you live, your order may be charged import duties or taxes (like VAT or GST) and a carrier handling fee when it arrives. These aren't included in our prices or shipping rates, and they're paid by the customer. Not sure what your country charges? Check before you order, or email us.
Address changes
Please check your shipping address at checkout. If you pay with PayPal, check the address it fills in too, because it uses the address saved in that PayPal account. We can only ship to the address on your payment. Spotted a mistake? Email us as soon as possible. If we can still stop your order before it ships, we'll cancel it and refund you so you can reorder with the right address. Once it has shipped, we can't change the address or redirect it.
Late or lost orders
If your tracking hasn't updated for 7 days, or your order hasn't arrived within 30 days of shipping, email us at sanriogoeshard@gmail.com. We'll check with the carrier, and if your package is lost, you can choose a free replacement or a full refund.
Tracking says delivered but you can't find it? Check around your home and mailbox, ask neighbours or anyone you live with, and check with your local post office, because carriers sometimes mark a package delivered a day or two early. Still missing? Email us and we'll open a claim with the carrier for you.
Questions
Email sanriogoeshard@gmail.com or message us on Instagram @sanriogoeshard.